Customer Specialist with Dutch, Spanish and English

Ubicación: Barcelona
Jornada: Temporal
Publicada: hace 3 días

La oferta

?Are you looking for a high level experience in a world-renowned multinational company? Do you have a passion for customer service? Do you have a fluent level of English and proficiency in DUTCH at a native level? If so, then you have found the right position! We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities. Key Responsibilities:- Handle inbound customer calls, providing assistance with mobility services and Connected Drive features. - Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies. - Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment. - Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts. - Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups. En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas Requisitos - Fluency in DUTCH (Native or C2 Level). High level of English (C1) and Spanish. - Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. - Previous experience with customer service, offering technical support with knowledge of following standards and procedures. - Advanced user of MS Office - Able to handle stressful situations. - Teamwork spirit. Organized. Curious and hunger to learn more. ¿Qué ofrecemos? - Monday to Sunday. 39hours week. Available shifts: 08:00 - 16:00H You will work 5 days per week. Your days off vary each week, with rotating weekends off. - ETT - 4-Month Temporary Contract with Potential for Permanent Position - Salary gross per year: 22.310 € per year (+ Plus nocturnity and Sunday and public holiday allowance) *This position could be 100% remoto from Spain*