Customer Service Representative with German

- Act as the primary point of contact for key external customers, distributors, and internal departments. - Monitor the business integration into SAP S4 Hana until complete stabilization. - Actively monitor open orders and delivery timeframes to ensure timely supplies, proactively communicating any potential delays or incidents. - Develop a deep understanding of assigned customers' business models and decision-makers, sharing relevant market information via Salesforce CRM. - Manage the end-to-end order and inquiry process: quotes, pricing calculation, returns, and complex cross-region/plant orders. - Perform standard customer master data and pricing maintenance following SAP and Salesforce CRM guidelines. - Manage the collection and credit management process (e.g., credit holds, billing adjustments, charges, and credits) as well as rebate and commission systems. - Manage inventory modalities: call-off orders, consignment stocks, inventory replenishment, billing, and reconciliations. - Handle customer service and product complaints, performing quality checks and corrective actions in compliance with SOX and ISO regulations. - Drive customer adoption of digital tools like the Webshop, providing support and reporting incidents. - Support the sales team with detailed volume reports and follow up on sales against forecasts. - Provide backup coverage to Junior or Senior CSRs for standard transactions. Requisitos del puesto: - University Degree (Bachelor) or equivalent experience. - Previous experience in customer service, supply chain, or logistics departments within an international company. - Analytical capacity for incident resolution (credit, quality, inventory). - Strong communication skills and a clear customer-oriented mindset. -Fluency in English and German Formación: Grado Idiomas: Inglés : C1 , Alemán : C1 Conocimientos: SAP S4 HANA , salesforce crm , ¿ buen manejo de programas de microsoft office¿. Experiencia: 2 años Tus beneficios: - Participation in a high-impact project with an estimated duration of 3 to 6 months. - Integration into a dynamic, multinational environment working with top-tier tools.