Customer Service Representative with French and Dutch

Manage large amounts of incoming phone calls Processing of incoming orders by using different applications. End to end process. Identify and assess customers¿ needs to achieve satisfaction, by detecting potential sales Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requisitos del puesto: Provide customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with SAP systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively English, French & Dutch be highly appreciated. Formación: Licenciado Idiomas: Francés : B2 , Holandés : B1 , Inglés : B2 Conocimientos: Deseable conocimiento de ERP SAP Experiencia: 1 año